Shipping & Returns

Once your order is placed it will typically be shipped within 1-3 business days.

Shipping time typically takes 3-10 business days.

Estimated delivery from time of order is 5-12 business days.

Once an order ships, you will receive an email with tracking information. You will be able to monitor the status of your shipment on the carrier's website. Orders will generally be shipped with either UPS or USPS.

Delivery times are subject to change and we are unable to guarantee a delivery date unless otherwise noted. Refunds will not be issued on the basis of delayed delivery. However, your satisfaction is our number one priority, and if there are any shipping-related issues, please contact us immediately and we will do our best to resolve it as quickly as possible.

Incorrect Addresses:

Please note that providing the correct delivery address is the sole responsibility of the customer. If art prints are marked undelivered due to incorrect or undeliverable addresses, Prints LTD cannot accommodate a refund or a reshipment.

Art prints that are undelivered are not returned to us and are disposed of by the carrier. Please be sure to check your address before your art print ships to avoid any issues in delivery.

Lost Packages:

In the rare case that a package is deemed lost by the shipping provider, a replacement package will be provided immediately and shipped with expedited shipping.

Rush Requests:

We are happy to accommodate rush orders and will do our best to prioritize orders upon request. Please be sure to contact us prior to purchase and we will do our best to meet your requested deadline.

Within 30 days of receiving your art print...

Damaged or Incorrect Orders:

If your item arrives damaged or if the received product differs in image, size, or frame from your order, we will send a replacement at no additional cost to you.

Contact us within 15 days of delivery with photos of the damage or defect and the barcode for prompt resolution.

Change of Mind or Dissatisfaction:

If you are dissatisfied due to size mismatches, color variances, a change of mind, or any other reason, you can return it to us free of charge within 30 days of receiving your art print.

Refunds are processed by refunding the amount paid for your items to your original payment method. As soon as we receive your art print, we'll issue a full refund for the entire purchase price.

Please note - Prints LTD does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.

You will be responsible for arranging and covering all shipping and handling costs for returns of art prints that are not, in our sole discretion, defective, damaged, or otherwise non-conforming. 

After 30 days of receiving your art print...

After 30 days of receipt of your order, we will no longer process any returns or exchanges.

Your satisfaction is our #1 priority. We guarantee the quality of each and every order that ships out, but if for some reason you are not satisfied with your purchase please contact us and we will do our best to make it right.

Custom Artwork:

For custom-made items, including art prints created from images you upload, all sales are final and cannot be returned or exchanged unless there is a defect or damage.

We recommend double-checking your uploaded image for quality, resolution, and accuracy before placing your order. Our team is available to assist with any questions before production.